Terms of Service
Last Updated: 29th October 2025
1. Introduction
Welcome to Allowance Assist ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website at allowanceassist.co.uk (the "Website") and the services we provide.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.
2. About Our Service
Allowance Assist provides information and assistance regarding Attendance Allowance and other disability benefits in the United Kingdom. We help users understand their potential eligibility and assist with the application process.
Important: We are not affiliated with, endorsed by, or officially connected with the Department for Work and Pensions (DWP), HM Government, or any government agency.
3. Eligibility Information
The eligibility calculator and information provided on our Website are for guidance purposes only. They do not constitute:
- A guarantee of eligibility for Attendance Allowance or any other benefit
- Legal advice or professional financial advice
- An official assessment by the DWP or any government body
- A substitute for the official application process
Final decisions regarding benefit eligibility are made solely by the Department for Work and Pensions following their official assessment process.
4. Use of Our Website
4.1 Acceptable Use
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website.
4.2 Prohibited Activities
You must not:
- Provide false, inaccurate, or misleading information
- Use our Website for any fraudulent purposes
- Attempt to gain unauthorised access to our systems
- Transmit any viruses, malware, or harmful code
- Use automated systems to access our Website without permission
- Reproduce, duplicate, copy, or resell any part of our Website
5. Information You Provide
5.1 Accuracy
You are responsible for ensuring that all information you provide through our Website is accurate, complete, and up to date.
5.2 Privacy
We collect and process personal information in accordance with our Privacy Policy. By using our Website, you consent to such processing and warrant that all data provided by you is accurate.
6. Our Services
6.1 Application Assistance
We may offer assistance with completing Attendance Allowance applications. This service includes:
- Guidance on completing the AA1 claim form
- Information about required documentation
- General advice on the application process
6.2 No Guarantee of Success
We cannot guarantee that your application will be successful. Benefit decisions are made independently by the DWP based on their assessment criteria.
7. Fees and Charges
Some of our services may be provided free of charge, whilst others may incur fees. Any applicable fees will be clearly communicated to you before you agree to use a paid service.
All fees are stated in British Pounds (GBP) and are inclusive of VAT where applicable.
7.1 Completion of Service And Fees Payable
Once the claim consultation call has been completed, you are liable for the full service fee. This applies even if you later decide not to proceed with the claim, as Allowance Assist will have already completed the professional work required to prepare your claim.
8. Intellectual Property Rights
Unless otherwise stated, we own or licence all intellectual property rights in our Website and the material published on it, including but not limited to:
- Website design and layout
- Text, graphics, and images
- Software and code
- Trademarks and logos
You may print or download content for your personal, non-commercial use only. You must not modify or use any content for commercial purposes without our written consent.
9. Third-Party Links
Our Website may contain links to third-party websites. We have no control over the content of these websites and accept no responsibility for them or for any loss or damage arising from your use of them.
10. Limitation of Liability
10.1 Information Accuracy
Whilst we make every effort to ensure the information on our Website is accurate and up to date, we make no representations, warranties, or guarantees about the accuracy, completeness, or suitability of the information.
10.2 Website Availability
We do not guarantee that our Website will be available at all times or that it will be free from errors, viruses, or other harmful components.
10.3 Exclusions
To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from:
- Your use of or reliance on information provided on our Website
- Your inability to use our Website
- Any decisions made based on information from our Website
- Any errors or omissions in the content of our Website
10.4 Consumer Rights
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded or limited under English law
11. Data Protection
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details, please see our Privacy Policy.
12. Communication
By using our Website and providing your contact details, you consent to receive communications from us regarding:
- Your enquiry or application
- Updates about our services
- Information about Attendance Allowance and related benefits
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
13. Termination
We reserve the right to suspend or terminate your access to our Website at any time without notice if we believe you have breached these Terms.
14. Changes to These Terms
We may revise these Terms at any time. The revised Terms will apply from the date of publication on our Website. Please check this page regularly to ensure you are aware of any changes.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Allowance Assist regarding your use of our Website.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
Allowance Assist
Email: support@allowanceassist.co.uk
Telephone: 0161 399 4842
Website: allowanceassist.co.uk
These Terms of Service were last updated on October 29th 2025 and are effective immediately.