Last updated:28th August 2025

Allowance Assist (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you enquire about our Attendance Allowance support service, use our website, or respond to our adverts.

1. Information We Collect

When you engage with us, we may collect:

• Your name and contact details (address, phone number, email)
  
  
• Information about your age, health, mobility, and care needs (to complete your Attendance Allowance claim)
  
  
• Payment details when you make a deposit or service payment
  
  
• Technical information from your use of our website (cookies, IP address, browser type, pages visited)
  
  

We only collect information that is relevant to providing and improving our service.

2. How We Use Your Information

We use your personal data to:

• Respond to your enquiry and assess eligibility for Attendance Allowance
  
  
• Complete and submit your Attendance Allowance application to the Department for Work and Pensions (DWP)
  
  
• Keep you updated about the progress of your claim
  
  
• Process payments securely
  
  
• Improve our website and advertising through analytics and tracking tools
  
  

We never sell your data to third parties.

3. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Make the site work properly
  
  
• Analyse site traffic and usage (e.g. Google Analytics)
  
  
• Deliver relevant advertising (e.g. Google Ads, Meta Ads)
  
  

You can control or delete cookies at any time via your browser settings. Restricting cookies may affect website functionality.

4. Legal Basis for Processing

We process your information under:

• Consent – when you complete a lead form, enquiry, or accept cookies
  
  
• Contract – to provide the Attendance Allowance support service you request
  
  
• Legitimate interest – to improve our services and manage enquiries
  
  
• Legal obligation – where records must be kept for tax or regulatory purposes
  
  

5. How We Store & Protect Your Data

• Personal data is stored securely within the UK/EU
  
  
• Access is restricted to trained Allowance Assist staff only
  
  
• Payment details are handled through secure third-party processors (we do not store card details)
  
  
• Claim-related data is kept only as long as necessary to provide our service and for up to 6 years where required for legal or tax purposes
  
  

6. Sharing Your Information

We only share your information when necessary to deliver our service:

• Department for Work and Pensions (DWP) – when completing and submitting your Attendance Allowance claim, with your consent
  
  
• Secure IT and payment providers – who help us operate our business (e.g. website hosting, payment processors)
  
  

We do not share your health or claim information with anyone else.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
  
  
• Request corrections or deletion
  
  
• Withdraw consent at any time
  
  
• Object to certain processing (including marketing)
  
  
  

8. Contact Us

If you have any questions or wish to exercise your rights, please contact us:

Allowance Assist
support@allowanceassist.co.uk